Common questions.

Most commissions start with a conversation, through our contact form or by introduction. We ask about the project, the space, and the intended use before anything else. From there we advise on materials, process and feasibility, then move into formal design development once scope is agreed.

There is no obligation at the enquiry stage. We are happy to advise on whether a bespoke approach is the right fit for your project before any commitment is made.

Both. We work directly with private clients on residential commissions, and we operate as a trade supplier to interior designers, architects and hospitality developers. Trade clients have access to a dedicated account manager, our full sampling library, and a structured pricing schedule.

If you are specifying on behalf of a client and would like to discuss trade terms, please get in touch directly.

Yes. We routinely take technical drawings, AutoCAD files, finishes schedules and sample boards as the starting point for a commission. If you have a designer's specification you would like us to price against, we can provide a competitive tender with a detailed breakdown.

We do not publish a fixed minimum. Our work is best suited to projects where the level of detail and specification justifies a bespoke approach. For smaller individual pieces we are happy to discuss feasibility at the enquiry stage, some commissions are better handled by our network of trusted craftspeople if the scale is modest.

Yes, sampling is a formal part of our process. We produce physical samples of any proposed finish, veneer, lacquer or upholstery combination before design is approved. This includes large-scale samples for complex materials such as marquetry, specialist lacquers or stone.

Sample production is charged and credited in full against the commission if it proceeds.

We maintain a curated stock of core materials, principal veneers, lacquers and upholstery fabrics, and source specialist materials per commission. For rare or limited materials such as certain exotic veneers, specific stone slabs or bespoke glass, we advise on availability and lead times before design development begins.

Browse our full materials library to see what we work with.

In some circumstances, yes. We assess client-supplied materials for suitability before agreeing to work with them, dimensional stability, moisture content, and finish compatibility all need to be confirmed. We carry no liability for defects in or arising from client-supplied materials.

We match to physical samples, not to colour references alone. If you have an existing piece, fabric, floor or paint finish you need to match to, we ask for a physical sample to work from. We produce a matching sample for approval before any production begins. For lacquer colours we work to RAL, NCS or British Standard references, or mix bespoke.

Design development begins with our team producing detailed drawn proposals, elevations, section drawings and material specifications, for your review. Revisions are made until the design is agreed, after which we move to shop drawings and production approval. We do not begin manufacture without written design sign-off.

For complex projects, design development includes prototype elements and construction method reviews before the shop drawings are finalised.

Lead times vary with the complexity and volume of work. A single bespoke piece typically takes 10 to 16 weeks from design sign-off. A full room of joinery, or a hospitality FF&E package, will require a full programme discussion.

We publish indicative lead times by service type on our lead times page, and provide a project-specific timeline at the design development stage.

We work to agreed prices. Once design, materials and scope are signed off, the price is fixed unless you request a variation. Variation requests are costed and approved in writing before any changes are made, there are no retrospective additions.

Our approach to pricing is set out in more detail on our pricing page.

Yes. We work to construction programmes regularly, coordinating with main contractors, project managers and site teams. We require a confirmed programme and access schedule at the start of design development. Where a fixed handover date is critical, we factor this into our production planning from the outset.

Yes. We have an in-house delivery and installation team experienced in residential, hospitality and commercial environments. We coordinate access, protection of adjacent finishes and post-install snagging as part of the service.

For international projects, we work with trusted logistics and installation partners coordinated by our project management team.

Yes. We offer an aftercare service for all completed commissions. This includes guidance on routine maintenance, supply of touch-up materials, and return visits for minor adjustments within the agreed aftercare period.

Extended aftercare agreements are available for hospitality clients with ongoing maintenance requirements.

Yes. We have delivered commissions across Europe, the Middle East and the United States. International projects are handled through our project management team, who coordinate logistics, customs, crating and installation partners on the ground.

The majority of our work is made across our workshops in Essex, covering woodwork, upholstery, metalwork and spraywork, and our partner facilities in Bergamo, Istanbul and Lodz for specialist techniques including marquetry, glass blowing and large-scale upholstery.

We do not manufacture overseas to reduce cost. We manufacture where the craft is.

Workshop visits can be arranged during production, on request and subject to site access rules. Our design studio at Chelsea Harbour is open by appointment.

We find that seeing work in progress is one of the most useful parts of the commission process for new clients, it clarifies how decisions made at the drawing stage translate into the making.

We are an industry partner of the British Institute of Interior Design (BIID), and our work is Made in Britain accredited. We are happy to provide references from past clients and designers upon request.