Aftercare & Maintenance
A lasting relationship beyond handover
Make Bespoke Studio remains available to clients after installation is complete. We provide a snagging period following handover during which any minor defects or adjustments are resolved without charge. For ongoing maintenance, we offer scheduled service visits and reactive call-outs.
Bespoke joinery and furniture is an investment. Our aftercare service is designed to protect that investment, whether that means adjusting doors after a building settles, refreshing a lacquer finish, re-upholstering a seat, or replacing a worn component years after the original installation.
How the work is done
A defined period post-installation during which any defects or adjustments are attended to at no additional cost.
Full care and maintenance guide produced for each commission, covering cleaning, seasonal adjustment and finish care.
Annual or bi-annual service visits to inspect, clean and adjust joinery, hardware and upholstery as needed.
Prompt response to damage, wear or operational issues, from hardware replacement to finish touch-ups.
Partial or full refurbishment of existing pieces: re-lacquering, re-upholstering, or structural repair as required.
Further in our process
Built to be maintained
Everything we make is designed for its second decade: lacquer that can be locally re-polished, upholstery built for re-covering, joinery with replaceable panels and serviceable hardware. Aftercare starts at the drawing stage — a piece that cannot be repaired was specified wrong, not damaged wrong.
What aftercare covers
- Care guidance – finish-specific instructions handed over with each commission: what cleans a lacquer, what feeds a leather, what never touches either.
- Repairs – chips, scratches and impact damage assessed from photographs and usually resolved on site by our finishers.
- Re-covering and refreshing – upholstery renewed on the original frames; floors re-oiled; metalwork re-patinated.
- Adjustments and additions – shelves moved, interiors refitted, a wardrobe extended when the room’s use changes, matched from the project record.
The project record
Every commission closes with its record on file: approved samples, finish recipes, hardware references and drawings. Years later, that record is what lets us match a finish exactly or extend a piece invisibly — the quiet advantage of commissioning from a studio that keeps its archives.